Order, Return and Refund Policy
Book an order and Get Total Buyer Protection
We are committed to ensure Total Purchase Protection for customers by offering genuine products, secure payments and easy returns for items Purchased from www.icebergmakers.in
Return Process and Policy
The following general returns policy is applicable to all items sold on www.icebergmakers.in
- All items can be returned for a refund or replacement within a 7-day return window.
- In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
- Is different from its description on the product detail page on www.icebergmakers.in
Products marked as “non-returnable” on the product detail page cannot be returned.
- For return process, You have to send WhatsApp Message “Return <Order Number>” on +91 8460562897. There will be a response within 2 working days.
- If there is no response from our “WhatsApp Support on +91 8460562897” within 2 working days, You may write your query to us via mail on “firstname.lastname@example.org”.
- You will receive a “Return Approved” response and then you can ship your product back to us.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
- After Return Confirmation with us, Customer have to ship a return product at their own end.
- Ship Fully packed Parcel to Our Address. Click here to See Return Address.
- We may reject the return if the items are not returned according to the policy mentioned.
- We may reject the return if your order was not marked as “Return Approved”.
Secure Payments and Safe Ordering
Iceberg Makers.in understands that you care about how information about you is used and shared; and we appreciate your trust in us to do that carefully and sensibly. Your privacy is important to us and we work to keep your information secure.
How Secure Is Information About Me?
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign out when you finish using a shared computer.
Iceberg Makers.in assures you that your information is completely protected and that your purchases are safe. Our secure PayTM Payment Gateway encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.
Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
For Cancellations please contact us via customer support on +91 8460562897.
Requests received later than 24 hours will not be entertained and it must be in result of Refund/ Replacement only. Shipping charges will be borne by customer in that case.